We offer specialist consultations at our Dietetics Clinic by translating scientific information about nutrition and food into practical dietary advice to our clients. We provide advice about dietary treatment of disease and prevention of diet-related conditions to match up with the lifestyles and working conditions of various individuals.
|Day||Time (all times GMT)||Branch|
|Tuesday||9:30 AM – 3 PM||Main|
|Wednesday||10 AM – 12 PM||Annex|
|Thursday||9:30 AM – 3 PM||Main|
Frequently Asked Questions (General)
1. This is my first visit. What should I do?
Speak to any of our front desk personnel and let them know this is your first time at Lapaz community hospital. You will be required to fill a registration form and submit form to front desk personnel. On the form you will be required to indicate the mode of payment whether as cash or on credit based on insurance or employer coverage. After registration you will be provided with a hospital identification number which will be indicated on your LCH card. You will be required to make a payment first.
2. How do I schedule a medical appointment with a specialist at Lapaz community hospital?
Please call us on 0503858022 to schedule your appointment. We are open 24 hours a day. You can also email us at email@example.com with your details and requests and our customer service team will get back to you.
If you are planning to visit Lapaz Community Hospital for the first time, please provide your full name, place, contact number and the name of the Department/Doctor you wish to get an appointment with.
If you are coming for a review, please provide the hospital number on your hospital ID card/Discharge summary.
3. I have already taken an appointment via Phone/Online, where should I report when I get to the Hospital?
Please carry your hospital card provided to you during your first registration or at least your hospital number whenever you visit LCH. Please approach any Front Desk personnel who will then guide you further. If you do not remember your Hospital Number, then please provide the answers to the queries asked by the front office staff who will then retrieve your Number. However, do not register again and obtain a new registration number.
4. If I am a Foreign National is there any separate registration formality?
No there is not a separate registration formality if you are a foreign nationality. You will however need to make sure you have all your necessary referral forms (where applicable), preauthorization and insurance documents to aid in the registration process.
5. Should I fill in separate registration forms for each department/specialist that I choose to consult?
No, you will be provided with a Hospital ID card during your first registration. The number printed on this ID card will be applicable for all consultations/investigations irrespective of the doctor, at all times.
6. Is there credit/debit card payment facility available? Also, do you accept foreign currency?
Yes, we accept VISA, GHLink and MasterCard credit/debit cards and Momo pay. We accept US dollars at an approved exchange rate of the centre.
7. If I am admitted to the hospital can a relative stay with me in the hospital during the night?
A relative is permitted to stay along with the patient during nights if patient is admitted in a private room. We have professional caregivers who are always ready to help patients on admission.
8. The doctor has asked me to see a doctor in another department. How should I proceed?
Please approach the Front Desk team with your hospital number and request them for an appointment with the referred doctor.
9. How can I get various investigations/diagnostics tests done?
We have excellent full-fledged laboratory and imaging services available round the clock to carry out various diagnostic tests/investigations. On reaching the hospital, report to the Front Desk, and provide your hospital ID/prescription. The staff shall guide you to the respective testing facility.
10. What are the formalities for lab investigations and will I get a copy of all my investigation reports?
For all tests/investigations, prior payment must be made at the cash counter. Once billing is complete the patient needs to go to the diagnostic centre along with the Doctor’s prescription. The concerned staff will then guide you through the process. If need be an appointment is booked, if the test cannot be done on the same day. After the tests, all reports will be handed over to you.
11. How can I get a medical report?
If you are an out-patient then please request your treating doctor to provide you with the required medical report. You will be required to fill a form at the reception. Medical reports take within 5-7 working days to be ready. For all in-patients a request must be made to the attending doctor or specialist prior to the time of discharge.
12. Will there be a requirement of providing advance payment at the time of admission?
An advance payment is usually collected at the time of the patient’s admission to cover his initial estimated hospital expenses. The amount depends on the type of treatment/surgery and also the class of Room selected for stay.
13. I am visiting a friend, but I do not know which ward he is admitted to. What do I do?
You can get the details of your patient from the Ward Reception or the security desk once you arrive at the Hospital.
14. Are visitors permitted while I am on admission?
For patient safety and comfort we permit visitors only between:
• 6:30 AM – 8:00 AM • 12:00 PM – 2:00 PM • 4:00 PM – 9:00 PM
Guests are permitted every day of the week.
15. The doctor has asked me to visit him again. What should I do next?
If you are present in the hospital, please make a review appointment at the front desk for the date the doctor has requested otherwise you may call +233-503858022 for booking.
16. Are all the consultants available 24 hours?
General Doctors are available 24 hours a day. Specialists are available only at specified times within the week. You can see more on consultant availability on our services page.
17. Can I see any Specialist without a referral?
For some specialists you are able to schedule appointments without a referral. For efficient consultation sessions some specialties do require a referral letter to aid in explaining patient’s condition to the doctor. These include urology, neurosurgeon, orthopedic, hematology etc.